Privacy policy

Terms of use

The Lasilinkki.fi website is operated by Lasilinkki Oy (business ID Y-0831236-7).

The use of the Lasilinkki.fi website is permitted only in compliance with these terms of use. By using the website, you agree to abide by the current terms of use. Since Lasilinkki Oy may change the terms, we encourage you to regularly review these terms. If you do not accept the terms, we kindly ask you to refrain from using the website.

Copyrights

The content of the Lasilinkki.fi website is protected by copyright law. Lasilinkki Oy reserves all rights to the website and its content unless otherwise stated in these terms or on the website. Copying, distributing, or storing the content or part of it is prohibited without the written consent of Lasilinkki Oy.

It is allowed to use press releases and printable logos for journalistic purposes, provided that the source of the information is mentioned.

The Lasilinkki.fi website may be viewed and browsed, and pages may be printed for the user’s personal use. Lasilinkki.fi and Lasilinkki, as well as the Essis by Lasilinkki logos, product names, and service names, are protected symbols and trademarks.

Disclaimer

The Lasilinkki.fi website is presented without commitment and as-is. Lasilinkki Oy makes no guarantee regarding the accuracy or reliability of the information presented on the website or accessed through it. Lasilinkki Oy does not guarantee uninterrupted or error-free operation of the website and is not responsible for its availability. Lasilinkki Oy reserves the right to make changes to the website.

The website may contain links to pages owned or operated by third parties. When accessing such pages, the user must familiarize themselves with and accept their terms of use before starting to use them. Lasilinkki Oy has no control over the content of pages to which its website links, and which are created or published by someone other than Lasilinkki Oy, and Lasilinkki Oy is not responsible for the content of those pages.

Lasilinkki Oy is not responsible for any direct or indirect damages caused by the use of the website and the information it contains, such as delays, loss of income, goodwill, use rights, or data, or any other financial loss. Lasilinkki Oy’s liability is limited to what is stipulated by mandatory provisions of Finnish law.

Submission of materials

By submitting materials to any of Lasilinkki Oy’s servers, such as via email or through the website, the user agrees and confirms that they have the right to submit the materials for free use by Lasilinkki Oy without separate compensation to the user or third parties. The materials are not illegal, contrary to good manners, or otherwise unfit for publication, and the user has taken reasonable precautions to detect and remove any viruses or other harmful or destructive features in the materials before submission. Lasilinkki Oy is not responsible for the content of materials submitted by users and may, at its discretion, remove any user-submitted materials from its site at any time.

Privacy protection

Lasilinkki Oy complies with data protection legislation and other applicable regulations concerning personal data protection in Finland. Personal data of visitors to the website are collected only with their consent, provided by the user to Lasilinkki Oy, for example, in connection with feedback or contact forms. The processing of personal data provided in this way is described in the privacy policies available in relevant sections of Lasilinkki Oy’s website.

Cookies

An online identifier, such as a cookie, is a small text file that is stored on your device when you visit the website. It contains a unique identifier that allows the user to be recognized and can store information about predefined actions, such as adding a product to a shopping cart. The identifier provides us with information about events on our website, enabling us to offer you better services and marketing.

Types of online identifiers – based on storage duration

A cookie can be stored on your device either permanently or for the duration of your session.

Cookies allow the website to remember you during a single visit (using a “session cookie”) or over multiple visits (using a “persistent cookie”).

A temporary session cookie is stored on your device only while you use the website. The cookie is deleted when the session ends or when the browser is closed.

Persistent cookies are text files that are sent to and stored on your device for a specified period. They are not deleted when you close the browser. Persistent cookies are used when identifiers and information need to be retained over more than one browsing session.

Types of online identifiers – based on the party setting them

Online identifiers, such as cookies, can be set by the service itself (first-party cookies) or by other entities approved by the service provider (third-party cookies).

First-party cookies are set by the website you are currently visiting. Only that website can read these cookies. Third-party cookies are set and used by an entity other than the owner of the website you are visiting. The website may have embedded content, such as YouTube videos. These sites can set their own cookies on your device.

Service providers like Facebook, Twitter, YouTube, Instagram, etc., may use cookies to share information on social networks or generate user statistics. We recommend that you review the cookie management policies of these social networks on their respective websites.

Mobile device identifiers

In mobile applications, device-specific identifiers are set on your device. These identifiers remain until you clear them from your device.

Purposes of using identifiers

Online identifiers are used in web services to implement and facilitate services. They help analyze how users access and use the services. Online identifiers and the information collected through them are used to monitor and analyze the usability and use of web services, as well as to improve the security of the service. The information helps to develop more user-friendly web services.

The site may also conduct surveys that record information about individual clicks or mouse movements made on a webpage. This information helps to improve the user experience and usability of services.

Cookies vary: Functional cookies enable website functionalities, such as logging in. Development-related cookies enhance the user experience and provide reporting to support business decision-making. Cookies are also used for targeted advertising to display content that is most relevant to users.

If you wish, you can block the collection of data by changing your browser’s cookie settings. You can find detailed instructions on managing cookies in the browser’s or application’s help section. However, please note that if you disable cookie functionality, we cannot guarantee the proper functioning of the website and its services. Cookies are essential for the operation of our services.

Technical information

The service operates on the most common operating systems and browser programs. If you want to access all the functions of the site, make sure that JavaScript is enabled in your browser.

Privacy policy

Last Updated: September 17th, 2024

Data controller
Lasilinkki Oy
Business ID: 0831236-7
Yrittäjäntie 5, 70150 Kuopio, Finland

For inquiries related to these services, you can contact us by email at lasilinkki@lasilinkki.fi.

What data do we process?

We process the following data related to individuals involved in orders and/or deliveries:

Basic information, such as:
– Name and address
– Phone number and email address
– Company, position, title, and field of operation
– Business ID of a sole proprietor
– Credit check of the company owner

Information related to managing customer relationships, such as:
– Contact details for deliveries and invoicing
– Account access information

Information related to marketing and customer service actions, such as:
– Details of meetings and other communications
– Customer feedback
– Opt-out requests for receiving marketing communications by email or mobile phone

Data related to online and mobile services:

We observe your behavior on our websites through cookies and other similar technologies.

In this context, we process, among others, the following data:
– A unique cookie or device identifier, such as mobile ID
– Information about the browser, browser version, operating system, the IP address of the device you use (from which we can infer your location, such as country/city), and the model of your mobile device
– Information collected from online services, such as which pages you have viewed
– Location data, if you have allowed the processing of your location data on your mobile device
– Information about your cookie consent or withdrawal of consent and other preferences

Note: We cannot personally identify you; the information collected is anonymous and cannot be used to identify individual persons. For more information, see the ”Cookies” section.

Processing of data

We process your data to maintain, manage, and develop the customer relationship, as well as for billing, monitoring receivables, delivering products, and providing services. Additionally, your data is processed for customer acquisition, sales and marketing, customer support, and communication purposes.

Data retention period

We retain personal data in our services as follows: Contact details are retained for as long as the person acts as a company representative and for three months after we receive notice that the person no longer serves as a contact person. We retain the data included in our accounting records for the current year and the following six years.

Accessing your data

When you request access to your data, we will inform you whether or not your personal data is being processed and provide you with a copy of the processed personal data.

Rectification and deletion of data

You have the right to have incomplete personal data completed and to have incorrect data corrected. You also have the right to request the deletion of your personal data from the registry. Your data will be deleted if there is no longer a legal basis for processing.

Objection to Processing

We may process your personal data based on a legitimate interest as part of our business after assessing that such processing does not infringe on your data protection rights. In such cases, you have the right to object to the processing of your personal data based on personal reasons. You can also object to the processing of your personal data for direct marketing purposes at any time.

Restriction of processing

You may have the right to restrict the processing of your personal data. When processing is restricted, the data controller will generally not process your data, except to store it. You have this right, for example, when you contest the accuracy of your personal data, if the processing is unlawful, or if you have objected to the processing of your personal data and are awaiting a response to the objection.

Information about recipients of personal data

Lasilinkki Oy processes personal data itself but also uses various service providers. We aim to use the best and most reliable partners and are responsible for the actions of the service providers we select when processing personal data. Service providers may include, for example:
– Providers of information technology services
– Providers of logistics services
– Providers of payment services
– Providers of marketing services
– Providers of customer service

Additionally, data may be disclosed and used for targeted marketing, market research, competitions, and other communications. Certain authorities also have a legally mandated right to access data. Such authorities include, for example, the police, customs, border control, and tax authorities.

Right to file a complaint

If you believe that we are not processing your personal data in accordance with the General Data Protection Regulation (GDPR) of the EU, you have the right to file a complaint with the supervisory authority. In Finland, the supervisory authority is the Data Protection Ombudsman.

Essential information for our services

To provide you with our services, we must process essential personal data. Such data includes, for example, your name and contact information.

The data protection officer is here to answer your questions

You can contact our customer service at: lasilinkki@lasilinkki.fi